CRM
Customer Relationship Management.
The civiCRM system is a very sophisticated 'Customer Relationship Management' web based software package made for the voluntary sector. Its a bit too feature laden for me to go into here.
CiviCRM - Summary feature list
http://objectledge.org/confluence/display/CRM/Home
The results so far from our End User evaluation are positive, although we need to do some further technical evaluation in term of the computer resources the software system would require to run under a heavy user load.
The civiCRM package is under very fast developement but there are still areas that need work doing on them. We will start to carry out some of that work ourselves but we are sending around this email because we'd like to sysch with the civiCRM's DEV team on the issues involved and also in the UK voluntary sector see if anyone else wants to contribute some resources to helping make the package better for all.